Service Advisor

It's about our culture. Work for a great family business.

We are seeking a veteran Service Advisor. Honda, Toyota, or GM experience is a plus but not a requirement. Must be a customer-focused Service Advisor. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating their vehicle maintenance and repair needs. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage service operations efficiently. CDK and Xtime experience is helpful but not required.

Responsibilities

• Perform an Active Write up and delivery process

• Greet customers and assess their vehicle maintenance and repair needs.

• Provide detailed explanations of services required, including vehicle maintenance, automotive repair, and tire service.

• Collaborate with service technicians to ensure accurate diagnosis and effective communication of repair processes.

• Prepare service estimates and work orders, ensuring clarity in service writing.

• Maintain records of customer interactions and transactions in an organized manner.

• Follow up with customers regarding their vehicle status and any additional services needed.

• Ensure customer satisfaction by addressing concerns promptly and professionally.

• Stay updated on automotive technology trends and service management practices.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Professional development assistance

• Vision insurance

Qualifications

• Strong mechanical knowledge with a background in automotive repair or related fields.

• Experience as a Service Technician or in auto service management is preferred.

• Excellent communication skills with the ability to explain technical information clearly to customers.

• Proven ability to manage multiple tasks efficiently in a fast-paced environment.

• A commitment to providing outstanding customer service and building lasting relationships.

• Ability to work collaboratively within a team-oriented environment.