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Service Appointment Coordinator

  • On-site
    • Wilson, North Carolina, United States
  • BDC

Job description

Service Appointment Coordinator

Wilson, NC

The Hubert Vester Auto Group is an exciting, fast-paced work environment. Our ideal Service Appointment Coordinator is responsible for answering phones with professionalism and courtesy before scheduling customers for service visits to one of our five dealerships. Throughout their exchange with customers, the Appointment Coordinator will answer questions and assist them wherever possible to ensure the delivery of World-class service and satisfaction.

What We Offer

  • Family-oriented work environment

  • 401(k) with company match

  • Paid holidays

  • Short and long-term disability

  • Dental Insurance

  • Vision Insurance

  • Health Insurance

  • Career progression

Responsibilities

  • Schedule service appointments and speak with customers every single day by following up over the phone after each appointment

  • Actively listen to customers, answering their questions, and directing them appropriately as they request

  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

  • Advise maintenance recommendations

  • Confirm scheduled and missed appointments

Job requirements

Qualifications

  • Excellent time management

  • Proven track record of achieving (or, better, over-achieving) goals

  • Outstanding communication skills in person and over the phone

  • Outgoing, friendly attitude with a high-energy personality

  • Superior customer service skills

  • Ability to work in a structure environment and adhere to attendance policies and scheduling requirements which include some weekends

  • Computer proficiency

  • Call center experience (helpful, but not required)

  • High school diploma or equivalent (some college is preferred, but not required)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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